Privacy Policy
Please note that this website has a User Agreement consisting of this Privacy Policy and the Terms and Conditions. You must read both documents carefully.
INTRODUCTION
Data protection laws impose certain obligations on us about processing your personal data. We will comply with these laws when we use or disclose your data.
Your personal data is data which by itself or with other data available to, “to-Nirvana” can be used to identify you as an individual. “To-Nirvana” is the Data Controller. This privacy policy sets out how we use your data. If you have any questions, please contact us at hello@to-nirvana.com.
PERSONAL DATA WE COLLECT AND USE
Your data will be used for the following reasons. We will collect most of this during your registration but there may be sources of personal data collected indirectly as set out later in this document. The personal data we use may include:
a) Your name, address and contact details, including email address, home and mobile telephone numbers. We may use them to contact you unless you ask us not to.
b) Date of birth and gender.
c) Your previous and current medical history, provided by you or your GP.
d) The revised version of the contract terms and conditions for the healthcare/holistic services we provide.
e) Your bank details/credit/debit card if you register.
f) Information about your marital status, next of kin, dependants nominated, and emergency contacts.
g) Information about any medical or health conditions, including disabilities that require reasonable adjustments by “to-Nirvana”.
h) “To-Nirvana” collects equal opportunity monitoring information, including ethnic origin, sexual orientation, and health and this information may be collected in various ways. Additionally, “to-Nirvana” may obtain personal data about you from third parties, such as other healthcare providers.
PROVIDING YOUR PERSONAL DATA
We will inform you if providing personal data is optional. In all other cases, we need it to provide care and treatment to you.
MONITORING OF COMMUNICATIONS
We may monitor communications related to our dealings with you to ensure an appropriate standard of care, comply with regulations, prevent and detect crime, protect our systems, and maintain quality control. We may also monitor activities on our network and systems for these reasons.
USE OF YOUR PERSONAL DATA AND THE LEGAL BASIS FOR PROCESSING
We use your personal data to provide healthcare/holistic support in the following ways:
To determine the best treatment for you and support your healthcare.
To ensure we take the necessary steps during your treatment and maintain up-to-date records.
We will handle your personal data following the General Data Protection Regulations:-
For our legitimate interests or the legitimate interests of other individuals or organisations.
For effective governance, accounting, and management of our business operations both internally and by third parties.
For helpful feedback on client experience and quality of care.
To monitor emails, calls, other communications and other activities on the “to-Nirvana” network and systems.
For market research, surveys, analysis, and developing statistics to improve clinical performance, as well as to comply with legal obligations.
When you exercise your rights under data protection law and make requests.
For compliance with legal and regulatory requirements making related disclosures.
For the establishment and defence of legal rights.
For activities relating to the detection, prevention and investigation of crime.
To investigate legal claims, complaints, data protection breaches, clinical incidents, and other related matters.
Based on your consent:
With your next of kin or any other person, you nominated to be contacted in case of an emergency.
If you request us to disclose your data to other individuals or organisations, third parties such as doctors or agree to such disclosures.
When you request us to process your personal data, such as ethnic, genetic, biometric, health, sex life or sexual orientation data.
You have the right to withdraw your consent at any time. We will inform you if this affects our ability to provide healthcare/holistic services.
Sharing of your personal data:
Subject to data protection laws, we may share your personal data with consultants, doctors, or other healthcare professionals in an emergency or to protect your vital interests.
All information is kept safe and confidential.
Sharing of your personal data for marketing purposes:
We may send you special offers and promotions using your contact details with your consent. We don’t sell your personal information to third parties. You can opt-out anytime by contacting us at hello@to-nirvana.com. This won’t affect the healthcare/holistic services we provide.
Retention Time
Your data is held for 7 years for legal and insurance purposes unless you are no longer a client of “to-Nirvana”. You have the right to access your data, have data corrected if inaccurate, object to the processing of your personal data, receive your data and transfer it to another controller, or request its erasure. However, if you request to have your data erased we will no longer be able to carry out any treatments for you.
You have the right to file a complaint.
You may exercise these rights by contacting us at hello@to-nirvana.com.
Cookie Policy
A cookie is a small file that helps analyse web traffic or notifies you when you visit a particular site. Cookies enable web applications to respond to you as an individual and gather and remember information about your selected preferences.
By browsing this website or using the information on it, you agree that neither “to-Nirvana” nor the hosts of this website are responsible for any consequences that may arise.
Downloads and Website content and availability:
”To-Nirvana” strives to ensure that our website is free of defects and viruses. Our website and systems, as well as file downloads, come with no warranty or guarantee. We recommend that users take appropriate safeguards for added protection. Whilst the website has been tested and should work correctly under normal circumstances, there are many factors within and outside the control of “to-Nirvana”. Therefore, we do not accept any responsibility for any issues that may arise.
The website is designed to provide information relevant to the services offered by “to-Nirvana”. The contents are for general information only.
Date: 07-12-2023.